| Current Strategy & Management Articles |
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PHONE+
March 10, 2010 |
The Introvert's Guide to Connecting According to Maribeth Kuzmeski, author of The Connectors: How the World's Most Successful Businesspeople Build Relationships and Win Clients for Life. To get ahead, you have to be able to communicate ideas effectively and use them to influence others.   |
The Motley Fool
March 9, 2010
Mike Pienciak |
What Top CEOs See for 2010 A recent consumer-focused conference offers key insights. |
HBS Working Knowledge
March 8, 2010 |
Sharpening Your Skills: Successful Negotiation Recent research from Harvard Business School looks at important factors to consider before sitting down at the bargaining table. |
The Motley Fool
March 8, 2010
Alex Dumortier |
Idiot-Proofing Berkshire Hathaway Reading between the lines of a major shift at Berkshire Hathaway. |
The Motley Fool
March 5, 2010
Tom Gardner |
Fool TV: Why Most People Hate People Like Me How do you look for great leaders? How do you look for the sort of people that are looking to build success over a long period of time and not just the four years they're getting their stock-option grant? |
BusinessWeek
March 4, 2010
Susan Berfield |
The Other Ron Burkle The billionaire has been belittled for his celebrity friends and bitter lawsuits. But his moves on Barnes & Noble and Barneys are no laughing matter |
HBS Working Knowledge
March 3, 2010
Jim Heskett |
To What Degree Does "Identity" Affect Economic Performance? Satisfaction with one's workplace might be related positively to economic performance |
PHONE+
March 2, 2010
Cara Sievers |
Q&A With Sprint Channel Chief Jaime Jones During the last restructuring, we saw an excellent opportunity to more closely align our channels to improve integration, increase growth and gain efficiencies. |
The Motley Fool
March 2, 2010
Anders Bylund |
Cutthroat Competition Helps Netflix, Akamai Win Akamai's new low prices create opportunity across two industries. |
The Motley Fool
March 2, 2010
Tim Beyers |
You Look Silly in This Suit, Apple Who's the bully here? Earlier today, the iPhone inventor -- "Mac maker" no longer seems appropriate -- sued Taiwan's HTC, claiming it infringed on a number of patents the company says relate to the iPhone. |
Inc.
March 1, 2010 |
America's Most Productive CEOs Lessons from 16 super-efficient and highly-productive entrepreneurs, from personal profiles. |
Inc.
March 1, 2010
Adam Bluestein |
Coping With Fury at a Price Hike When eMusic raised prices, customers grumbled and threatened to leave. Was it too late to go back? |
Inc.
March 1, 2010
Jason Del Rey |
Hitting All the Right Notes An audio-equipment entrepreneur learned the benefits of scaling back after his bank tightened credit. |
Inc.
March 1, 2010 |
How I Did It: Omniture's Josh James He built a Web analytics company into a powerhouse, then sold it to Adobe for $1.8 billion. |
Inc.
March 1, 2010
Adam Bluestein |
What Makes Frank Run In his quest to bring a revolutionary treatment to market, Boston entrepreneur Frank Reynolds aims to get the better of traumatic spinal cord injury. Again. |
Inc.
March 1, 2010
April Joyner |
10 Questions for Frank Reynolds An entrepreneur who once suffered from a severe spinal-cord injury shares his thoughts on life and business. |
Inc.
March 1, 2010
As told to April Joyner |
How to Hire a CEO Method founder Eric Ryan on finding the right CEO |
Inc.
March 1, 2010 |
Four Tips for Hiring a CEO If you're looking to bring on a new boss, here's what you need to think about. |
Inc.
March 1, 2010
Nitasha Tiku |
Taking on Big Accounts Smart business strategies for diversifying your customer relationships. Experts caution small businesses not to depend on one client for too much revenue. |
Inc.
March 1, 2010 |
How to Negotiate a Contract With a Big Client What you push for in your contract negotiation |
Inc.
March 1, 2010
April Joyner |
Elevator Pitch: eDivvy eDivvy helps people buy group gifts online. Can it get investors to pitch in $1.5 million? |
Inc.
March 1, 2010
Leigh Buchanan |
Review: Rework In the book Rework, Jason Fried and David Heinemeier Hansson of 37Signals take a critical look at marketing, hiring, and other practices associated with building a business. |
Inc.
March 1, 2010
Jane Berentson |
Editor's Letter: What a Production How working from home can boost productivity, and how to motivate yourself to complete your tasks. |
PC Magazine
January 28, 2010
Sascha Segan |
Dead Zones Forever With AT&T still riding high on the success of the iPhone, does service quality really matter to the company? |
CFO
March 1, 2010
Marie Leone |
Your Loss Is Your Gain Uncle Sam has extended the time frame for loss carrybacks. Should you take advantage? |
CFO
March 1, 2010
Scott Leibs |
Tales from the Dark Side Bank CFOs describe their survival strategies. |
CFO
March 1, 2010 |
Relax, Your Board Loves You A new survey finds that board members are very satisfied with their interactions with finance. |
CFO
March 1, 2010
Sarah Johnson |
Now You Don't See It Auditors are less likely to find manipulated earnings when management directs their attention away from areas of financial statements that contain errors. |
CFO
March 1, 2010
David McCann |
A Sense of Agreement How to bridge the finance-IT perception gap? |
CFO
March 1, 2010
Kate O'Sullivan |
Lords of the Brass Ring The time may be right for financial chiefs to ascend to the CEO post. |
CFO
March 1, 2010
Sarah Johnson |
Nonplussed by Non-GAAP CFOs are dismayed and discouraged by the SEC's approach to non-GAAP reporting. |
CFO
March 1, 2010
Edward Teach |
"Because It's the Right Thing to Do." A veteran CFO discusses the finer points of bottle design and why paying higher wages makes sense. An interview with Richard Galanti, CFO of Costco Wholesale Corp. |
HBS Working Knowledge
March 1, 2010
Bill George |
A Golden Opportunity for Ford and GM With Toyota caught in a downshift, competitors should make aggressive moves to capitalize, says the author, a Harvard Business School professor. |
CRM
March 2010 |
The 2010 CRM Service Awards: Introduction These awards are designed to remind us that technology plays a critical role in the customer experience. |
CRM
March 2010 |
The 2010 CRM Service Awards: Service Leaders The best of the best in the CRM industry's support and service sector. |
CRM
March 2010 |
The 2010 CRM Service Awards: Rising Stars In their short lives, these companies have been able to empower and enable the delivery of high-quality service to their clients' customers. |
CRM
March 2010 |
The 2010 CRM Service Awards: The Service Elite These five companies represent an exclusive club. Their successes remind us of the possible, and restore our faith in the benefits of service. |
CRM
March 2010
Jessica Sebor |
The 2010 CRM Service Awards: Service Leaders - Contact Center Infrastructure In the face of close competition, Genesys Telecommunications Laboratories edged out other vendors to reclaim the title it lost to Avaya in 2009. |
CRM
March 2010
Lauren McKay |
The 2010 CRM Service Awards: Service Leaders -- Outsourcing Analysts praise Convergys' "seasoned management team" and its "overall strong value proposition." |
CRM
March 2010
Denis Pombriant |
Supporting the Service Channel Customers can get support from a variety of sources. They only get service from you. |
CRM
March 2010
Natalie Petouhoff |
The Social Customer Economy How to use Twitter for customer service interactions. |
CRM
March 2010
Marshall Lager |
March Madness Are betting pools the office worker's lottery ticket, or a security blanket? |
The Motley Fool
February 27, 2010
Jim Royal |
These CEOs are Bleeding Your Investments Their golden handcuffs are becoming cement galoshes for your investment. Research now suggests that high executive compensation is one of the clearest signs of a company's long-term underperformance. |
The Motley Fool
February 26, 2010
Matt Koppenheffer |
Steve Jobs Puts His Foot Down on Dividends Jobs quashed an Apple dividend once again. Anyone have rotten tomatoes handy? |
U.S. Banker
March 2010
Katie Kuehner-Hebert |
Life After Banking CEOs of failed banks confront the unfamiliar challenge of what to do next, and sometimes the results can turn out to be unexpectedly joyful. |
BusinessWeek
February 25, 2010
Alice Schroeder |
When CEOs Have Warren Buffett in Their Boardroom What's it like to have America's greatest investor as your shareholder? Buffett's biographer talks to CEOs who know. |
BusinessWeek
February 25, 2010
Peter Buffett |
What I Learned from My Dad When his youngest son decided to become a musician, Buffett offered moral but not financial support. |
BusinessWeek
February 25, 2010
Jane Sasseen |
Some CEOs Are Selling Their Companies Short With a little help from their bankers, hedging by CEOs, directors, and other senior executives may deprive investors of clues about impending problems at companies. |
BusinessWeek
February 25, 2010 |
How Hedges Work Here are how the two most common hedging strategies work. |
BusinessWeek
February 25, 2010 |
Hedging Their Bets These two examples of well-known companies show how share prices often drop after top managers hedge. But the details surrounding each hedge can be complicated and hard to interpret. |
BusinessWeek
February 25, 2010
Patrick McGurn |
CEO Pay and the SEC: The Power of Shame New SEC Chair Schapiro seems willing to subject CEOs to good old-fashioned public humiliation -- an encouraging development |
The Motley Fool
February 25, 2010
Tim Beyers |
Dell Can't Ditch Consumers It's competing with too many consumer brands. |
The Motley Fool
February 24, 2010
Tim Beyers |
Google's Secret Plan, Revealed! On Friday, the Federal Energy Regulatory Commission granted Google Energy the right to behave like a utility, selling whatever power it doesn't use for itself. Is this the boost Google TV needs? |
Entrepreneur
March 2010
Joe Robinson |
Tame the E-mail Beast The research is overwhelming. Constant e-mail interruptions make you less productive, less creative and - if you're e-mailing when you're doing something else - just plain dumb. |
Entrepreneur
March 2010
Jason Daley |
Creating a Culture of Excellence It means something different for every company, but for all of them the key to success is the same: the person at the top. |
Entrepreneur
March 2010
Amy Cosper |
How to Be Great Building a great company starts with the leadership. |
Entrepreneur
March 2010 |
The Debate Over Social Media at the Office Candid talk from both sides about using cell phones and social media in the office. |
Entrepreneur
March 2010
Jennifer Lawler |
The Logic of Thirds How tapping into third-party logistics companies can help save you money. |
CIO
February 23, 2010 |
Download Small-Project Delivery Strategy A release management strategy for small projects and enhancements. |
CIO
February 23, 2010 |
How to Turn IT Staff Into Business Participants Mazda CIO Jim DiMarzio says just getting into the business meetings isn't enough. |
The Motley Fool
February 23, 2010
Anders Bylund |
Wal-Mart Attacks Netflix Again! Wal-Mart is trying to buy its way into the digital movie rental industry. It won't work -- again. |
HBS Working Knowledge
February 22, 2010
Julia Hanna |
Manager Visibility No Guarantee of Fixing Problems Managers who merely put in time "walking the floor" are not doing enough when it comes to problem solving; in fact, it can make employees feel worse about their situation, says Harvard professor Anita Tucker. |
HBS Working Knowledge
February 22, 2010
William George |
Tragedy at Toyota: How Not to Lead in Crisis This is not a crisis of faulty brakes and accelerators, but a leadership crisis. Toyota needs a credible leader with a strong, cohesive plan. Here are seven recommendations for Akio Toyoda to get his company back on track. |
The Motley Fool
February 22, 2010
Mike Pienciak |
More Good News From P&G Product innovations hold promise. (Well, some of them.) |
The Motley Fool
February 22, 2010
Anders Bylund |
It's the End of Cisco As We Know It Cisco is severing alliances with companies like HP now that it sells its own server systems. Why rip the beating heart out of Cisco just to enter a new market that may or may not work out to Cisco's advantage? |
The Motley Fool
February 22, 2010
Tim Beyers |
Has Steve Jobs Lost His Touch? Clear positioning on the purpose of the iPad would make it easier to sell. |
The Motley Fool
February 22, 2010
John Rosevear |
General Motors' Latest Bizarre Move Why a consulting contract for an ex-CEO rings a sour note. |
Job Journal
February 21, 2010
Hollister & Babcock |
A Time of Monumental Change Profound changes in the American workplace were triggered by Affirmative Action. |
Fast Company
March 2010
Robert Safian |
Letter from the Editor: The Secrets of Innovation For our annual Most Innovative Companies issue, we amass and assess information on thousands of businesses, looking for creative models, real-world impact, far-sighted risk taking, and paradigm-busting execution. |
Chemistry World
February 18, 2010
Matt Wilkinson |
Merck joins the cost-cutting crowd Following its merger with Schering-Plough, US drug giant Merck & Co. has announced a 'merger restructuring plan' that in its first phase will see 17,500 jobs cut. |
IndustryWeek
February 17, 2010
Josh Cable |
Building an Innovation Culture For innovation to flourish, executives must be committed, patient and ready to lead by example. |
IndustryWeek
February 17, 2010
Josh Cable |
Boeing's Innovative Approach to Leadership Boeing's progressive view of leadership allowed innovation to flourish. |
IndustryWeek
February 17, 2010 |
The Competitive Edge -- Ockham's Razor and Public Policy Are simpler answers available for the thorny issues facing the United States? |
IndustryWeek
February 17, 2010
Jonathan Katz |
Rethinking Drug Testing For years it's been a no-brainer on the plant floor, but what do drug screens really tell us? |
IndustryWeek
February 17, 2010
Jonathan Katz |
Impairment Tests as a Drug-Screen Alternative Impairment testing shows promise as a more effective measure to determine on-the-job alertness. |
IndustryWeek
February 17, 2010
Jill Jusko |
A Little More Conversation Executive communication matters, and it's a two-way street. |
IndustryWeek
February 17, 2010
Jill Jusko |
U.S. Patents, International Flavor IBM grabs top spot in 2009 patent rankings, but foreign firms receive more than half. |
IndustryWeek
February 17, 2010
Jill Jusko |
Keep It Inside Internal candidates make better CEOs than outsiders, study finds. |
PHONE+
February 17, 2010 |
Case Study: Noodles & Company Changes Its Conferencing Menu Noodles & Company, a fast casual dining chain specializing in noodles, soups and salads, holds an average of 150 audio conferences per month among its 215-plus restaurants. |
Chemistry World
February 9, 2010
Matt Wilkinson |
Air Products to swallow Airgas Air Products has launched a $7 billion ( 4.47 billion) takeover bid for rival gas supplier Airgas to gain access to the US bottled gas market. |
Registered Rep.
February 4, 2010
John Aidan Byrne |
Exclusive: UBS Reorganizes, Makes Management Changes It consolidated three brokerage regions into two, named a new head of private wealth management, and it also introduced the newly-created head of strategic client relationships. |
Insurance & Technology
February 3, 2010
Nathan Conz |
Larry Glasscock to Retire as WellPoint Chairman Wellpoint has announced that Larry C. Glasscock is retiring as chairman of the board of directors and will be replaced by CEO Angela F. Braly, effective march 1, 2010. |
CFO
February 1, 2010
Alix Stuart |
All the Right Moves With the best and brightest ready to bolt, CFOs will have to step lively if they hope to retain their top talent. |
CFO
February 1, 2010
Alix Stuart |
What Will Companies Do? As health-care reform starts and stops, CFOs face difficult decisions about where to invest now. |
CFO
February 1, 2010
Scott Leibs |
A Force to Be Reckoned With The ties that bind business to government are getting stronger. |
CFO
February 1, 2010
Kate O'Sullivan |
Escaping the Executive Bubble How finance chiefs can get the real story about their companies' problems and prospects. |
Registered Rep.
February 1, 2010
Anne Field |
Cold Calling Is Back Many prospects, recently savaged by the market's decline, are still disappointed by their current advisors' performance and more receptive than they might have been during better days to a well-timed approach from a friendly, confident professional. |
CRM
February 2010
Joshua Weinberger |
The Shotgun Marriage of Sales and Marketing: The Links The links, additions, and bonuses mentioned in this month's excerpt from the fourth edition of CRM legend Paul Greenberg's book, CRM at the Speed of Light. |
CRM
February 2010
Jessica Tsai |
Helping Hands The nonprofit sector needs CRM more than it knows, but its relationships are with donors, members, or activists - and technology is rarely a cause worth fighting for. Will the low cost of on-demand solutions finally allow nonprofits to embrace CRM? |
CRM
February 2010
Jessica Tsai |
Profiting from the Nonprofits The for-profit world should heed the hard-won lessons of the nonprofits. |
CRM
February 2010
Jessica Tsai |
Keeping Up with the (For-Profit) Joneses Modern nonprofits can't afford to seem like technological backwaters. |
CRM
February 2010
Jessica Tsai |
The Lowest Cost of All Why the nonprofit sector should embrace social media and viral marketing. |
CRM
February 2010
Paul Greenberg |
The Shotgun Marriage of Sales and Marketing In this exclusive excerpt from the fourth edition of the industry bible, a legendary thought leader explains why the unification of sales and marketing is finally upon us. |
CRM
February 2010
Tsai & Weinberger |
Required Reading: Greenberg at the Speed of Light Paul Greenberg chats reveals why he wrote the book he swore he'd never write. |
CRM
February 2010
Christopher Musico |
Stressed and Distressed Under-appreciated. Overworked. Underpaid. Here's a shock: Stressed-out customer service agents provide lousy customer service. We've got ways to reduce the tension - and raise satisfaction - on both sides of the call. |
CRM
February 2010
Christopher Musico |
Environmental Distress Your basic processes can affect your agents' stress levels. |
CRM
February 2010
David Myron |
CRM Gives Back Even the most efficiently run charitable organization on the planet, however, is nothing without donations. So please consider donating - your time, your money, or your corporate resources - to your favorite charity. |
CRM
February 2010
Jim Dickie |
Avoid the Disaster of 2009 Learn from your failures to fine-tune lead generation efforts. |
CRM
February 2010
Lior Arussy |
Customers Don't Buy What You Sell Your company is more than the sum of its transactions. |
CRM
February 2010
David Rich |
The World Is Their Oyster Give customers an opportunity to play an active role in customizing their customer service. |
CRM
February 2010
Donna Fluss |
Speaking of Customer Insights Speech analytics can help improve customer experience, cut costs, reduce attrition, and minimize risk. |
CRM
February 2010
Lauren McKay |
Adding the Persona Touch With an eye on the user experience, some brands are inviting imaginary friends to the party. |
CRM
February 2010
Joshua Weinberger |
CRM on Twitter: February 2010 The word on the street. |
CRM
February 2010
Christopher Musico |
Sales Enablement Tools Make the Selling Simpler: Organizations want sales reps to have access to the right information at the most critical moments. |
Registered Rep.
January 29, 2010
Kristen French |
UBS Morale Lifts A number of top financial advisors at the firm say that they are so far very pleased with the leadership of UBS Wealth Management CEO Bob McCann and his team. |
Bank Technology News
February 2010
Rebecca Sausner |
You Are Not Your Target Market In financial services, US Bank, Wells Fargo, Bank of America, AIG, and many others reach out to consumers constantly, and in unique ways. |
On Wall Street
February 1, 2010
Elizabeth Wine |
The Battle For Super Star Advisors: Can It Be Sustained? The raucous bidding war for talent has been raging even as the industry reels from the financial crisis, leaving the casual observer to think 2010 should result in a cease fire. |
Bank Director
1st Quarter 2010 |
Banks Prepare for 2010 This contains highlights of our latest quarterly research on challenges and strategic issues for the year ahead. |
Bank Director
1st Quarter 2010
Jack Milligan |
Winds of Change These are truly challenging times for banks, and for bank directors. A weak U.S. economy has made it difficult for most institutions to find enough good lending opportunities to go around. |
Bank Director
1st Quarter 2010 |
Banks in the Crosshairs & Finding the Best Leaders for Banking's Next Phase States are increasingly taking aim at banking institutions for fees, discrimination, and more. Is banking the next "big tobacco"? How can banks find strong leadership in the new decade? |
Bank Director
1st Quarter 2010
Deborah Scally |
The Year Ahead for Compensation Key issues and highlights from Bank Director's 2009 Bank Executive and Board Compensation Conference. |
Entrepreneur
February 2010
Michael Port |
Give Them More to Love To keep your customers coming back, provide more reasons to appreciate what you offer. |
Entrepreneur
February 2010
Gwen Moran |
Gaming the System Success in game development and knowing when to quit landed PopCap $22.5 million. |
Entrepreneur
February 2010
Jennifer Lawler |
Rewarding the Repeaters Loyalty programs can keep your best customers coming back for more. |
Entrepreneur
February 2010
Jason Ankeny |
How to be Ready for Anything Do you have a plan for disaster recovery preparedness? |
Information Age
January 14, 2010
Pete Swabey |
Social media's untapped potential Social media's growing role in society was highly visible in 2009, but in business its potential remains largely untapped. |
MyBusiness
Jan/Feb 2010
Karen J. Bannan |
Driving on Demand Looking for a way to cut company automotive costs, this consulting firm signed on with car-sharing service Zipcar, reducing expenses by 54 percent in 2008. |
MyBusiness
Jan/Feb 2010 |
Preparing for the Unthinkable The American Red Cross offers businesses a five-step program for disaster preparedness, designed to help them prepare for any type of emergency, from disease outbreaks to natural disasters. |
MyBusiness
Jan/Feb 2010 |
Editor's Letter Harness the power of crowd-sourcing. |
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